# Approving Access with Backstage

Backstage enables you to reject or approve a request to access services, databases, and applications that are centrally managed through Apono.

***

### Reject a request

<figure><img src="https://1094436629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fv6MBfUGvblSdAz31yJXm%2Fuploads%2Fgit-blob-070ee91bdb43866098016b69d1f1cdb8dd9e0ee5%2Fbackstage-reject-a-request.png?alt=media" alt=""><figcaption><p>My Tasks page</p></figcaption></figure>

Follow these steps to reject a request:

1. On the **My Tasks** page, click the **Pending Approval** tab. A list of requests requiring your review appears.
2. Click the row of the open request. The request details panel opens for you to review the details of the request.
3. Click **Reject**. The **Please provide a reason for rejection** popup window appears.
4. Enter a **Reason**. The rejection reason must be less than **124** characters.

{% hint style="info" %}
If the [**Require Approve Reason**](https://docs.apono.io/docs/access-flows/creating-access-flows-in-apono/self-serve-access-flows#enable-settings) setting has been enabled for the access flow, you will be required to enter a reason.
{% endhint %}

5. Click **Reject Request**. The requester will receive a notification in Backstage that includes the rejection reason.

***

### Approve a request

<figure><img src="https://1094436629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fv6MBfUGvblSdAz31yJXm%2Fuploads%2Fgit-blob-070ee91bdb43866098016b69d1f1cdb8dd9e0ee5%2Fbackstage-reject-a-request.png?alt=media" alt=""><figcaption><p>My Tasks page</p></figcaption></figure>

Follow these steps to approve a request:

1. On the **My Tasks** page, click the **Pending Approval** tab. A list of requests requiring your review appears.
2. Click the row of the open request. The request details panel opens for you to review the details of the request.
3. Click **Approve**. The **Please provide a reason for approval** popup window appears.
4. Enter a **Reason**. The approval reason must be less than **124** characters.

{% hint style="info" %}
If the [**Require Approve Reason**](https://docs.apono.io/docs/access-flows/creating-access-flows-in-apono/self-serve-access-flows#enable-settings) setting has been enabled for the access flow, you will be required to enter a reason.
{% endhint %}

5. Click **Approve Request**. The requester will receive a notification in Backstage.

{% hint style="warning" %}
Requests pending approval for over 7 days become Failed automatically.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.apono.io/docs/access-requests-and-approvals/backstage/approving-access-with-web-portal.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
