Approving Access with Google Chat

How to approve or reject Apono access requests

The Apono Google Chat app enables you to reject or approve a request to access services, databases, and applications that are centrally managed through Apono.

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Approve a request

If a pending request is blocked because the assigned approver is unavailable, an Admin can force approve the request from the Activity page.

Force approval bypasses the configured approval flow and is recorded in the request timeline.

Follow these steps to approve a request:

1. On the request notification card, click Approve. The Approval Reason pop-up window appears.

2. In the Please provide a reason for Approval field, enter a reason that is less than 124 characters long.

If the Require Approve Reason setting has been enabled for the access flow, you will be required to enter a reason.

1. Click Submit. The status of the request card updates to Approved. The requester will see the approved request and the remaining access duration on the My Requests tab.

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Reject a request

Follow these steps to reject a request:

1. On the request notification card, click Reject. The Reject Reason pop-up window appears.

2. In the Please provide a reason for Rejection field, enter a reason that is less than 124 characters long.

If the Require Approve Reason setting has been enabled for the access flow, you will be required to enter a reason.

1. Click Submit. The status of the request card updates to Rejected. The requester will see the rejected request on the My Requests tab.