> For the complete documentation index, see [llms.txt](https://docs.apono.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.apono.io/docs/access-requests-and-approvals/google-chat/approving-access-with-google-chat.md).

# Approving Access with Google Chat

The Apono Google Chat app enables you to reject or approve a request to access services, databases, and applications that are centrally managed through Apono.

***

### Approve a request

{% hint style="success" icon="lightbulb" %}
If a pending request is blocked because the assigned approver is unavailable, an Admin can [force approve](/docs/audits-and-reports/requests-audit/activity.md#force-approve-a-pending-request) the request from the **Activity** page.

Force approval bypasses the configured approval flow and is recorded in the request timeline.
{% endhint %}

Follow these steps to approve a request:

1. On the request notification card, click **Approve**. The **Approval Reason** pop-up window appears.
2. In the **Please provide a reason for Approval** field, enter a reason that is less than **124 characters** long.

{% hint style="info" %}
If the [**Require Approve Reason**](/docs/access-flows/creating-access-flows-in-apono/self-serve-access-flows.md#enable-iga-settings) setting has been enabled for the access flow, you will be required to enter a reason.
{% endhint %}

3. Click **Submit**. The status of the request card updates to Approved. The requester will see the approved request and the remaining access duration on the [**My Requests**](https://portal.apono.io/my-requests?status=active) tab.

***

### Reject a request

Follow these steps to reject a request:

1. On the request notification card, click **Reject**. The **Reject Reason** pop-up window appears.
2. In the **Please provide a reason for Rejection** field, enter a reason that is less than **124 characters** long.

{% hint style="info" %}
If the [**Require Approve Reason**](/docs/access-flows/creating-access-flows-in-apono/self-serve-access-flows.md#enable-iga-settings) setting has been enabled for the access flow, you will be required to enter a reason.
{% endhint %}

3. Click **Submit**. The status of the request card updates to **Rejected**. The requester will see the rejected request on the [**My Requests**](https://portal.apono.io/my-requests?status=rejected) tab.


---

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