> For the complete documentation index, see [llms.txt](https://docs.apono.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.apono.io/docs/webhook-integrations/request-webhook/itsm.md).

# ITSM

- [Freshdesk](https://docs.apono.io/docs/webhook-integrations/request-webhook/itsm/freshdesk.md): Create Freshdesk tickets using an Apono webhook
- [Jira](https://docs.apono.io/docs/webhook-integrations/request-webhook/itsm/jira.md): Create an outgoing webhook in Apono that will allow to automatically create issues in Jira from Apono access requests
- [ServiceNow](https://docs.apono.io/docs/webhook-integrations/request-webhook/itsm/servicenow.md): Send logs to ServiceNow triggered by Apono Access events
- [Zendesk](https://docs.apono.io/docs/webhook-integrations/request-webhook/itsm/zendesk.md): Create Zendesk tickets using an Apono webhook
- [Freshservice](https://docs.apono.io/docs/webhook-integrations/request-webhook/itsm/freshservice.md): Create Freshservice tickets using an Apono webhook
- [ServiceDesk Plus](https://docs.apono.io/docs/webhook-integrations/request-webhook/itsm/servicedesk-plus.md): Create ServiceDesk Plus request using an Apono webhook


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