Apono integration can be offline for different reasons, such as invalid network communication, misconfigured credentials, or other misconfigurations. To see why integration is offline, view the status message on the integration.
After you've identified the error, here is a quick guide to help resolve it.
Error message: Connector _Connector Name_** is unreachable.** The error occurs when the connector is not reachable by Apono.
The Connector is down The Connector can be down if it is deleted from the environment.
There is a network connectivity issue If the Connector is on a network with no outbound communication allowed, it will not be discovered by Apono.
Identifying the issue:
Checking the Connector in AWS CloudFormation.
Checking the Connector in GCP Deployment Manager.
Checking the Connector Deployment is up.
Resolving the issue:
When the Connector is up again, it automatically reconnects Apono.
Refresh the integration to see the updated status.
Error message: _Integration Name_** is unreachable.** The error occurs when the integration is not reachable to the Connector.
The integrated service is down The Integration can be down if the integrated service is down in the environment.
There is a network connectivity issue The Connector should have network access to the integrated service/resource.
Identifying the issue:
Validate the Instance is up and running
Validate the Subnet you've specified when integrating
Validate the Security Group you've specified when integrating
Validate network connectivity in GCP or AWS
Validate network connectivity in Kubernetes
Resolving the issue:
When the network connectivity issue is resolved, or the integration service is up again, the will Connector will automatically reconnect to the integrated resources.
You can force an update by selecting Refresh.
Error message: Secret _Secret Name_** is unreachable.** The error occurs when the secret configured for in the integration is not reachable by the Connector.
The secret does not exist No secret with the specified name was found. Check for typos
Missing permissions to the secret The Connector does not have sufficient privileges to access the secret.
Identifying the issue:
Validate the region as you've specified in the integration.
Validate the secret name as you've specified in the integration.
Validate you've tagged the secret with the tag apono-connector-read: true
Resolving the issue:
When the error is resolved, the integration status will be updated automatically.
You can force an update by selecting Refresh.
Error message: Secret _Secret Name_** is invalid.** The error occurs when the secret is misconfigured in the secret store.
Username field is missing
Password field is missing
Username or password incorrect
Identifying the issue:
Navigate to your secret in the secret store and validate the.username and password fields exist.
Copy the username and password, try to connect to the integration (based on the integration parameters specified in the Apono Integration page), and try using the secret manually to validate it is correct.
Resolving the issue:
When the secret parameters have been corrected, the integration status will be updated automatically.
You can force an update by selecting Refresh.
Error message: Discovery of resources failed. The error occurs when the Connector fails to sync resources from an integration.
Missing permissions
Identifying the issue:
Validate that you have added the secret has the necessary permissions required by the integration.
Navigate to your secret in the secret store and validate the.username and password fields exist.
Copy the username and password and try to connect to the integration (based on the integration parameters specified in the Apono Integration page) and try using the secret manually to validate it is correct.
Resolving the issue:
When the secret parameters have been corrected, the integration status will be updated automatically.
You can force an update by selecting Refresh.
Error message: _X_** failed requests in the last day** The error occurs when requests in Apono fail to invoke the provisioning functions properly.
Missing permissions
Identifying the issue:
Validate that you have added the secret has the necessary permissions required by the integration.
Navigate to your secret in the secret store and validate the.username and password fields exist.
Copy the username and password, try to connect to the integration (based on the integration parameters specified in the Apono Integration page), and try using the secret manually to validate it is correct.
Validate that you can grant and revoke access to a user.
Resolving the issue: For each failed attempt, you can view the issue in the Activity Page.