Opsgenie manages alerts and connects to multiple communication, Security information and event management (SEIM), and other channels to notify your on-call teams of events that require resolution.

Apono’s Opsgenie integration allows you to perform the following tasks:

• Create access policies that are synced with Opsgenie on-call shifts

• Validate that the requester is on call

• Allocate the minimum amount of resources needed to resolve incidents

• Require on-call approver for developers assisting in incident response

Prerequisites

Integrate with Opsgenie

Follow these steps to complete the integration:

1. On the Catalog tab, click Opsgenie. The Add Integration page appears.

2. Enter a unique, alphanumeric, user-friendly Integration Name for identifying this integration when constructing an Access Flow.

3. Select the Service Region, which you selected when creating your Opsgenie profile.

4. Under Secret Store, enter your Opsgenie Api Key.

5. Click Connect.

Now that you have completed this integration, you can create access flows for Opsgenie.

Overview

• Access Per Ticket - Enrich access flows context with ticket-based and shift-based access.

• Automatic On-Call Access - Automate access contest to support On-Call shifts context.

• Breakglass Access - Create Access Flows that support your immediate needs in case of an incident.

• Justification - Add access justification from your existing assigned incident tickets.

How to integrate with PagerDuty

1. Go to the Integrations Catalog.

2. Under User Information, look for PagerDuty and click Connect

3. In the Add Integration page, click Connect

4. Enter you PagerDuty details to log into your PagerDuty account

   1. User Email

1. Come back to Apono - you should see PagerDuty active in the Integrations page.

Using PagerDuty in Access Flows

1. Navigate to the Access Flows page.

2. Create new Access Flow or edit an existing one

3. Set Grantee as on-call shift member:

   1. Select Shifts

   2. Select 1 or more shifts

4. Set Approver as on-call shift member:

   1. Select Shifts

   2. Select the 1 or more shifts

VictorOps (now known as Splunk On-Call) is a real-time incident management platform that helps you address system issues quickly and efficiently.

VictorOps centralizes the flow of information throughout the incident lifecycle, allowing you to leverage existing contacts, scheduling, and escalation policies for your Splunk alerts.

With this integration, Apono enables you to do the following:

• Manage permissions according to on-call shifts

• Automatically update access according to user on-call schedules

Prerequisites

Integrate VictorOps (Splunk On-Call)

Follow these steps to integrate VictorOps with the Apono system:

1. On the Catalog tab, select VictorOps (Splunk On-Call). The VictorOps page appears.

2. Enter a user-friendly, alphanumeric Integration Name.

3. Under Secret Store, enter your API ID.

4. Enter your API Key.

5. Click Connect.

You can now create access flows to manage your VictorOps on-call permissions.

Zenduty provides end-to-end incident alerting and resolution for site reliability engineering (SRE), DevOps, and ITOps teams.

With this integration, you can manage access to Zenduty for creating incident alerts and response workflows based on Zenduty shifts:

• Create access policies that are synced with ZenDuty on-call rotations

• Set grantees to be requesters who are currently on call

• Allocate the minimum amount of resource permissions needed for resolving incidents with automatic approval

• Require on-call approvers for developers assisting with incident response

Prerequisite

Integrate with Zenduty

Follow these steps to complete the integration:

1. On the Catalog tab, click Zenduty. The Add Integration page appears.

2. Enter a unique, alphanumeric, user-friendly Integration Name for identifying this integration when constructing an Access Flow.

3. Under Secret Store, enter your Zenduty Api Key.

4. Click Connect.

Now that you have completed this integration, you can create access flows for Zenduty.