Apono Assist

Request access by describing a task, error, or resource need

If you’re not sure which permissions or resources to request for a given task, Apono Assist helps streamline the process.

Apono Assist is an AI-powered assistant that guides you through access requests by interpreting natural language inputs like tasks, error messages, or general queries. Instead of relying on admins or managers to identify the right resources, you can describe what you’re trying to do, and Apono Assist returns context-aware suggestions.

Apono Assist

For example, you can type: I need access to view logs to debug an issue. Apono Assist identifies relevant log-related resources, suggests the appropriate permissions, and helps create the access request with minimal input.

Apono Assist does not retain context between conversations. Information from previous conversations is not stored or referenced in new conversations.

Prerequisites

Item
Description

Platform access

Apono Assist requires an Apono Portal user account or integrations with Teams or Backstage.

Apono enablement

Contact the Apono Support team ([email protected]) to have this feature enabled for your account.

Get help from Apono Assist

Apono Assist conversation

Follow these steps to request guidance from Apono Assist:

  1. Click (Apono Assist icon). The Apono Assist panel opens.

  2. In the Ask a question... text field, enter the explicit action you want to complete, error message, or general search.

Action-based prompt

Example:

I need access to view logs to solve a bug.
Error message prompt

Example:

AccessDeniedException: 403 does not have storage.buckets.get access to the Google Cloud Storage bucket gcf-sources-xxxxxxxxxxxx-us-central1.
General search prompt

Examples:

- Show me all resources related to AWS.
- Show me only S3 buckets.

You can also click one of the general search prompts above the Ask a question... text field.

Apono Assist only shows the first three results in the chat. See View All or Preview to see more of the results.

  1. (General search prompt - optional) Repeat step 2 to refine the search in the chat with Apono Assist.

  2. Select a resource. Apono Assist may ask additional questions depending on the resources.

  3. Respond to the questions asked by Apono Assist. After responding to the questions, an access request is generated.

  4. (Optional) Click Preview to view all the resources included in the request.

  5. Click Create Resource Request to create and submit the access request.

If you do not see this option, one of the following is the reason:

In either case, you can click Preview and complete the access request on the Resources Request tab outside of the Apono Assist panel.

View All

If the resources you want to request are not listed within the first three results, you can follow these steps:

  1. Click View All to see all the resources Apono Assist discovered. The full list of resources appears on the Resources Request tab. You will see the criteria used to filter the resources for the list of suggestions provided.

  2. Select one or several resources.

  3. Follow the rest of the steps to complete your access request in the Apono Portal, Teams, or Backstage.

Preview

Follow these steps to view similarly-name titled resources:

  1. Click Preview to see all the resources Apono Assist discovered with a similar resource title. The list of resources with the same resource title appears on the Resource Request tab.

  2. Select one or several resources.

  3. Follow the rest of the steps to complete your access request in the Apono Portal, Teams, or Backstage.

Manage chat history

View conversation history

You can view your last 30 days of conversation history with Apono Assist.

Follow these steps to search your conversation history:

  1. Click (Apono Assist icon). The Apono Assist panel opens.

  2. Click (Chat history icon). A popup window appears listing your conversation history.

  3. (Optional) In the Search box, enter keywords to filter the history list.

  4. Select a conversation.

Delete a conversation

Follow these steps to delete a conversation:

  1. Click (Apono Assist icon). The Apono Assist panel opens.

  2. Click (Chat history icon). A popup window appears listing your conversation history.

  3. (Optional) In the Search box, enter keywords to filter the history list.

  4. In the row of a conversation, click (trash icon).

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