Apono Assist
Request access by describing a task, error, or resource need
We launched the Access Assistant MCP Server - request the access you need from your favorite AI Tool - Claude, Copilot, VSCode, and others. Learn more here.
If you’re not sure which permissions or resources to request for a given task, Apono Assist helps streamline the process.
Apono Assist is an AI-powered assistant that guides you through access requests by interpreting natural language inputs like tasks, error messages, or general queries. Instead of relying on admins or managers to identify the right resources, you can describe what you’re trying to do, and Apono Assist returns context-aware suggestions.
For example, you can type: I need access to view logs to debug an issue. Apono Assist identifies relevant log-related resources, suggests the appropriate permissions, and helps create the access request with minimal input.
Apono Assist does not retain context between conversations. Information from previous conversations is not stored or referenced in new conversations.
Prerequisites
Platform access
Apono enablement
Contact the Apono Support team ([email protected]) to have this feature enabled for your account.
Get help from Apono Assist
Follow these steps to request guidance from Apono Assist:
Click
(Apono Assist icon). The Apono Assist panel opens.In the Ask a question... text field, enter the explicit action you want to complete, error message, or general search.
General search prompt
Examples:
You can also click one of the general search prompts above the Ask a question... text field.
Additionally, you can input the access duration in your prompt. Apono Assist adds it to the request automatically.
(General search prompt - optional) Repeat step 2 to refine the search in the chat with Apono Assist.
Select a resource. Apono Assist may ask additional questions depending on the resources.
Respond to the questions asked by Apono Assist. After responding to the questions, an access request is generated.
(Optional) Click Preview to view all the resources included in the request.
Click Create Resource Request to create and submit the access request.
If you do not see this option, one of the following is the reason:
Require duration for access request is enabled.
The access request has custom fields that must be populated.
In either case, you can click Preview and complete the access request on the Resources Request tab outside of the Apono Assist panel.
If you integrated with Slack prior to February 2026, you must renew your token to access Apono Assist.
On the Connected tab, in the row of your connected Slack integration, click ︙> Edit. The Edit Integration page appears.
Click Renew Token. The Allow the "Apono" app to access Slack page appears.
For your Slack Workspace, click Allow. The Apono Connected tab reappears.
Follow these steps to request guidance from Apono Assist:
In the Apono Slack app, on the Messages tab, enter the explicit action you want to complete, error message, or general search. Apono Assist will respond in a threaded message.
General search prompt
Examples:
You can also click one of the general search prompts above the Ask a question... text field.
Apono Assist only shows the first three results.
(General search prompt - optional) Repeat step 1 to refine the search in the chat with Apono Assist.
(Optional) Click Preview to view all the resources included in a resource request. The information will be displayed in the Request Access pop-up window. If this is your desired resource skip to step 6. Otherwise, click Cancel and continue to step 4.
Select a resource. Apono Assist may ask additional questions depending on the resources.
Respond to the questions asked by Apono Assist. After responding to the questions, an access request is generated.
Click Create Resource Request to create and submit the access request.
If you do not see this option, one of the following is the reason:
Require duration for access request is enabled.
The access request has custom fields that must be populated.
In either case, you can click Preview and complete the access request on the Resources Request pop-up window.
Click Request Details to view the submitted request notification.
View All
This functionality is available for the following clients:
Web Portal
Teams
Backstage
If the resources you want to request are not listed within the first three results, you can follow these steps:
Click View All to see all the resources Apono Assist discovered. The full list of resources appears on the Resources Request tab. You will see the criteria used to filter the resources for the list of suggestions provided.
Select one or several resources.
Follow the rest of the steps to complete your access request in the Apono Portal, Teams, or Backstage.
Preview
This functionality is available for the following clients:
Web Portal
Teams
Backstage
Follow these steps to view similarly-name titled resources:
Click Preview to see all the resources Apono Assist discovered with a similar resource title. The list of resources with the same resource title appears on the Resource Request tab.
Select one or several resources.
Follow the rest of the steps to complete your access request in the Apono Portal, Teams, or Backstage.
Manage chat history
View conversation history
You can view your last 30 days of conversation history with Apono Assist. Conversations started within any client will be listed.
Follow these steps to search your conversation history:
Click
(Apono Assist icon). The Apono Assist panel opens.Click
(Chat history icon). A popup window appears listing your conversation history.(Optional) In the Search box, enter keywords to filter the history list.
Select a conversation.
You can view your Slack conversation history with Apono Assist, subject to your organization’s Slack data retention policies.
Slack shows only the Slack portion of a conversation. To view the full conversation history, use the Web Portal, Teams, or Backstage.
Follow these steps to search your conversation history:
In the Apono Slack app, click the Messages tab.
Scroll through the messages on the tab to find your Apono Assist conversations.
Delete a conversation
In the Apono Slack app, you cannot delete Apono Assist conversations.
Follow these steps to delete a conversation:
Click
(Apono Assist icon). The Apono Assist panel opens.Click
(Chat history icon). A popup window appears listing your conversation history.(Optional) In the Search box, enter keywords to filter the history list.
In the row of a conversation, click
(trash icon).
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