Requesting Access with the Web Portal

Use the Apono web portal to request access and manage access requests

The Apono web portal enables you to request, view, and receive permission to services, databases, and applications that are centrally managed through Apono.

The Web Portal offers several benefits:

• Streamline access requests to resources without navigating complex IT systems

• Centralize access visibility to view pending approvals and current permissions

• Enhance security and compliance with centrally managed access

• Reduce risk of error by simplifying the access process

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Prerequisites

Item	Description
Apono Account	Grantee access to Apono You can verify that you have access by going to the Apono Portal or contacting your administrator to obtain a user account.
Access Flow Grantee	Inclusion in at least one access flow Contact your administrator for more information.

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Request new access

You can request access to specific resources, an integration, or a bundle.

Resources Request

Resources Request tab

A resources request lets you select specific resources and permissions from all available items across cloud environments. Upon submission, Apono separates the form into individual requests based on each resource's access flow.

Follow these steps to request access to resources:

1. On the My Requests page, click New Request. The New Request page appears.

2. (Optional) On the Resources Request tab, in the Resources field, enter the name of a resource.

3. (Optional) Apply one or both filters to refine the list of resources.

   1. From the Resource Type dropdown menu, select one or several resource types to filter the list of resources.

   2. From the Permission dropdown menu, select one or several permissions to filter the list of resources.

4. Select one or several resources. You can select a maximum of 1,000 resources.

5. Enter the Duration (in Hours) that you want to have access to the resource.

6. Enter a Justification explaining why you are requesting access to the resource.

7. (Optional) Save this request as a favorite to reuse in the future:

8. Click Request. The request will appear with its status on the Open Requests or Closed Requests tab.

If enabled by your admin, you will also receive a notification through Slack or Teams.

Integration Request

Integration Request tab

Follow these steps to request access to an integration:

1. On the My Requests page, click New Request. The New Request page appears.

If you previously saved an integration request as a favorite, on the Favorites tab, click Use Favorite. The New Request appears with populated information. Use steps 2-9 to adjust and submit the request.

1. On the Integration Request tab, select an Integration.

2. Select a Resource type. The available options depend upon the selected integration.

3. Select one or several Resources. The available options depend upon the selected resource type.

4. Select one or several Permissions. The available options depend upon the selected resources.

5. Enter the Duration (in Hours) that you want to have access to the resource.

6. Enter a Justification explaining why you are requesting access to the resource.

7. (Optional) Save this request as a favorite to reuse in the future:

   1. Click Add to Favorites. The Name this saved favorite popup window appears.

   2. Enter a name.

   3. Click Add to Favorites. The access request will appear on the Favorites tab.

8. Click Request. The request will appear with its status on the Open Requests or Closed Requests tab.

If enabled by your admin, you will also receive a notification through Slack or Teams.

Bundle Request

Bundle Request tab

Follow these steps to request access to a bundle:

1. On the My Requests page, click New Request. The New Request page appears.

2. On the Bundle Request tab, select a Bundle.

3. Under Resources, Select all resources in the bundle.

You can select specific resources within a bundle:

1. In the Resources search field, enter the name of a resource.

2. (Optional) From the Resource Type dropdown menu, select one or several resource types to filter the list of resources.

3. (Optional) From the Permission dropdown menu, select one or several permissions to filter the list of resources.

4. Select one or several resources.

5. Click Show selected to display only the selected resources.

1. Enter the Duration (in Hours) that you want to have access to the resource.

2. Enter a Justification explaining why you are requesting access to the resource.

3. Click Request. The request will appear with its status on the Open Requests or Closed Requests tab.

If enabled by your admin, you will also receive a notification through Slack or Teams.

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Request access again

If your access has expired, been revoked, or been rejected, you can request the same access again.

Follow these steps to request access to resources, an integration, or a bundle:

1. On the Closed Requests tab, in the row of your desired request, click Request again. A popup window appears.

2. Enter a Justification explaining why you are resubmitting the request.

3. Click Submit. The request will appear with its status on the Open Requests or Closed Requests tab.

If enabled by your admin, you will also receive a notification through Slack or Teams.

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View requests

You can view your open and closed requests.

Open Requests

Open Requests tab

Follow these steps to view an open request:

1. On the Open Requests tab, click a request. A panel appears displaying the details of the access request.

2. Under Access to, click View resources to display the resources to which the request grants access.

3. (Optional) For requests with the Granted or Active status, click Use access to open the My Access page.

4. At the top right of the panel, click X to close the panel.

Closed Requests

Closed Requests

Follow these steps to view a closed request:

1. On the Closed Requests tab, click a request. A panel appears displaying the details of the access request.

For requests with the Rejected status, you can view the Rejection Reason under Approvals.

1. Under Access to, click View resources to display the resources to which the request grants access.

2. (Optional) Click Request again to resubmit the request.

3. At the top right of the panel, click X to close the panel.

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Revoke an access request

Follow these steps to revoke your access requests:

1. View an Open Request.

2. Click Revoke access to remove your access to the resource. Your access will be revoked after the access duration has expired.

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Access Statuses

Status	Description
Pending Approval	The request is waiting for the approver to approve or reject the request. Requests with this status appear on the Open Requests tab.
Granting	The request has been approved. Apono is provisioning the access. Requests with this status appear on the Open Requests tab.
Granted or Active	Access has been provisioned. You can access the resource. Follow these steps to access the resource: On the My Access page, click Access Details for the resource. A popup window appears. Follow the instructions to access the resource. Requests in this status appear on the Open Requests tab and My Access page. If enabled by your admin, you will also receive a notification through Slack or Teams.
Expired	The access duration has elapsed. Your access is revoked.
Rejected	The request has been rejected either automatically or by approvers. Requests with this status appear on the Closed Requests tab. Hover over the status to read the rejection reason written by the approver.
Revoked	An admin has removed your resource access. Requests with this status appear on the Closed Requests tab.
Failed	An error has occurred with your request. Contact your admin. Requests with this status appear on the Closed Requests tab.