Requesting Access with the Web Portal
Use the Apono web portal to request access and manage access requests
The Apono Web Portal enables you to request, view, and receive permissions to services, databases, and applications that are centrally managed through Apono.
The Web Portal offers several benefits:
Streamline access requests to resources without navigating complex IT systems
Centralize access visibility to view pending approvals and current permissions
Enhance security and compliance with centrally managed access
Reduce risk of error by simplifying the access process
Prerequisites
Apono Account
Access to Apono You can verify that you have access by going to the Apono Portal or contacting your administrator to obtain a user account.
Access Flow Grantee
Inclusion in at least one access flow
Contact your administrator for more information.
Request new access
You can request access to specific resources, an integration, or a bundle.
A resources request lets you select specific resources and permissions from all available items across cloud environments. Upon submission, Apono separates the form into individual requests based on each resource's access flow.
Follow these steps to request access to resources:
On the My Requests page, click New Request. The New Request page appears.
(Optional) On the Resources Request tab, in the Resources field, enter the name of a resource.
(Optional) Apply one or both filters to refine the list of resources.
From the Resource Type dropdown menu, select one or several resource types to filter the list of resources.
From the Permission dropdown menu, select one or several permissions to filter the list of resources.
Select one or several resources. You can select a maximum of 1,000 resources.
Enter the Duration (in Hours) that you want to have access to the resource.
Enter a Justification explaining why you are requesting access to the resource.
Click Request. The request will appear with its status on the Open Requests or Closed Requests tab.
If enabled by your admin, you will receive a notification via Slack or Microsoft Teams. Otherwise, the notification will be delivered by email.
After a request has expired or been revoked, you can mark it as a favorite.
Request access again
If your access has expired, been revoked, or been rejected, you can request the same access again from one of the following locations.
Follow this step to request access to a resource, integration, or bundle:
On the My Access page, click
(Request again icon) next to a request under Recent Requests or Favorites.
If enabled by your admin, you will receive a notification via Slack or Microsoft Teams. Otherwise, the notification will be delivered by email.
View requests
If you need to see more of your requests, you You can view your open and closed requests.
Follow these steps to view an open request:
On the Open Requests tab, click a request. A panel appears displaying the details of the access request.
Under Access to, click View resources to display the resources to which the request grants access.
(Optional) For requests with the Granted or Active status, click Use access to open the My Access page.
At the top right of the panel, click X to close the panel.
Revoke an access request
Follow these steps to revoke your access requests:
Click Revoke access to remove your access to the resource. Your access will be revoked after the access duration has expired.
Access Statuses
Pending Approval
The request is waiting for the approver to approve or reject the request.
Requests with this status appear on the Open Requests tab.
Granting
The request has been approved. Apono is provisioning the access.
Requests with this status appear on the Open Requests tab.
Granted or Active
Access has been provisioned. You can access the resource.
Follow these steps to access the resource:
On the My Access page, click Access Details for the resource. A popup window appears.
Follow the instructions to access the resource.
Requests in this status appear on the Open Requests tab and My Access page. If enabled by your admin, you will also receive a notification through Slack or Teams.
Expired
The access duration has elapsed. Your access is revoked.
Rejected
The request has been rejected either automatically or by approvers.
Requests with this status appear on the Closed Requests tab. Hover over the status to read the rejection reason written by the approver.
Revoked
An admin has removed your resource access.
Requests with this status appear on the Closed Requests tab.
Failed
An error has occurred with your request. Contact your admin.
Requests with this status appear on the Closed Requests tab.
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