# Requesting Access with Slack

{% hint style="success" %}
We launched the Access Assistant MCP Server - request the access you need from your favorite AI Tool - Claude, Copilot, VSCode, and others. Learn more [here](https://docs.apono.io/docs/access-requests-and-approvals/apono-assist-mcp-server).
{% endhint %}

If your admin has integrated Apono with Slack, you can use Slack to request, view, and receive permission to services, databases, and applications that are centrally managed through Apono.

Requesting access with Slack offers several benefits:

* Streamline access requests to resources without navigating complex IT systems
* Centralize access visibility to view pending approvals and current permissions
* Improve security and compliance with centrally managed access
* Enhance collaboration by enabling approvers to grant or deny requests directly in Slack

***

### Prerequisites

<table><thead><tr><th width="193">Item</th><th>Description</th></tr></thead><tbody><tr><td><strong>Apono Account</strong></td><td>Access to Apono<br><br>You can verify that you have access by going to the <a href="https://portal.apono.io/">Apono Portal</a> or contacting your administrator to obtain a user account.</td></tr><tr><td><strong>Access Flow Grantee</strong></td><td><p>Inclusion in at least one <a href="../../access-flows/access-flows">access flow</a></p><p>Contact your administrator for more information.</p></td></tr><tr><td><strong>Apono Slack</strong></td><td><p>Apono Slack app installed in your Slack instance</p><p>Contact your administrator for more information.</p></td></tr></tbody></table>

***

### Request new access

You can request access to specific resources or a bundle in Slack.

{% hint style="success" %}
Need access? Just ask [Apono Assist](https://docs.apono.io/docs/access-requests-and-approvals/apono-assist).

Describe your goal in plain language, and Apono Assist will suggest the right resources or access options.

If you prefer to select resources manually, follow the steps on the tabs below.
{% endhint %}

{% tabs %}
{% tab title="App Request" %}

<figure><img src="https://1094436629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fv6MBfUGvblSdAz31yJXm%2Fuploads%2Fgit-blob-22f4346bd713b79921d20ca1b34d38400b081a22%2FScreenshot%202025-07-09%20at%2010.45.34.png?alt=media" alt="" width="383"><figcaption></figcaption></figure>

Follow these steps to request access to an integration:

1. In a Slack channel, type */apono request*. The **Request Access** pop-up window appears.

{% hint style="success" %}
You can also initiate a request from the Apono Slack app. On the **Home** tab, click **Create New Request**.
{% endhint %}

2. Select **Single Request**.
3. From the **Request on behalf of** dropdown menu, select the grantee.

{% hint style="info" %}
If you have requested access for someone else, **only the grantee** will have access to the resource once the request has been approved.
{% endhint %}

4. From the **Select integration** dropdown menu, choose an integration.
5. From the **Select resource type** dropdown menu, select a resource type. The available options depend upon the selected integration.
6. Select one or several **Resources**. The available options depend upon the selected resource type.
7. **Select a Permission**. The available options depend upon the selected resources. You are only able to request permissions defined by your admin’s access flow.
8. Choose a **Duration** from the dropdown menu to set the access period.
9. Enter a **Justification** explaining why you are requesting access to the resource.
10. Click **Submit**. The request will appear with its [status](#access-statuses) on the **Messages** tab.
    {% endtab %}

{% tab title="Bundle Request" %}

<figure><img src="https://1094436629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fv6MBfUGvblSdAz31yJXm%2Fuploads%2Fgit-blob-4943b0dfd307fd986c03c1621bcb167b6b3f284b%2FScreenshot%202025-07-09%20at%2010.47.43.png?alt=media" alt="" width="383"><figcaption></figcaption></figure>

Follow these steps to request access to a bundle:

1. In a Slack channel, type */apono request*. The **Request Access** pop-up window appears.

{% hint style="success" %}
You can also initiate a request from the Apono Slack app. On the **Home** tab, click **Create New Request**.
{% endhint %}

2. Select **Bundle**.
3. From the **Request on behalf of** dropdown menu, select the grantee.

{% hint style="info" %}
If you have requested access for someone else, **only the grantee** will have access to the resource once the request has been approved.
{% endhint %}

4. From the **Select bundle** dropdown menu, select a bundle.
5. **Please select one or more resources** in the bundle.

{% hint style="info" %}
By default, all resources are selected. You can select specific resources within a bundle:

1. In the field, enter the name of a resource.

2. Select one or several resources.
   {% endhint %}

3. Choose a **Duration** from the dropdown menu to set the access period.

4. Enter a **Justification** explaining why you are requesting access to the resource.

5. Click **Submit**. The request will appear with its [status](#access-statuses) on the **Messages** tab.
   {% endtab %}

{% tab title="Favorites" %}

<figure><img src="https://1094436629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fv6MBfUGvblSdAz31yJXm%2Fuploads%2Fgit-blob-babe8516238ba8cae5bcdfeff2d516e3c905a627%2Fimage%20(83).png?alt=media" alt="" width="399"><figcaption></figcaption></figure>

Follow these steps to request access through a favorites request:

1. In a Slack channel, type */apono favorites*. A popup window appears.

{% hint style="success" %}
You can also initiate a request from the Apono Slack app. On the **Home** tab, click **Create New Request**.
{% endhint %}

2. (Optional) In the row of a favorite request, click **More Details** to view its specifics on the **Messages** tab.
3. For a specific favorite request, click **Select**. The button will change to green.

{% hint style="info" %}
Be mindful of the following:

* You can only request one favorite at a time.
* If a favorite request is not listed, click **View All Favorites** to open the **Favorites** tab in the Apono Portal.
  {% endhint %}

4. Enter a **Justification**.
5. Click **Submit**. The request will appear with its [status](https://docs.google.com/document/d/1XX9jvkjEiApv5-2KnwOdZJDykhbN8QtWUsBbPoQOCUU/edit?tab=t.vz5mkmb30v2s#heading=h.w8ykg0aeteu1) on the **Messages** tab.
   {% endtab %}
   {% endtabs %}

***

### Extend existing access duration

If the **Extend** option is enabled for an access request, it becomes active when your access is nearing expiration. After clicking the **Extend Access** button, the duration of your existing access is increased, based on settings defined by your administrator.

Extending access will not interrupt your work. You will not be prompted to do any of the following when extending access:

* Re-authenticate with credentials or MFA
* Create a new user
* Start a new session

If this option is not available or you have reached the maximum number of extensions, you must submit a new access request to continue accessing the resource.

<figure><img src="https://1094436629-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fv6MBfUGvblSdAz31yJXm%2Fuploads%2Fgit-blob-4015b1d51bfa9ff4a31dd4eb568e92c5e36c671d%2Fslack-extend-access%20(1).png?alt=media" alt="" width="563"><figcaption></figcaption></figure>

Follow these steps to extend access:

1. On the **Messages** tab, click **Extend Access**. The **Extend this request?** pop-up window appears.

{% hint style="info" %}
You will also be tagged in a Slack message.
{% endhint %}

2. Click **Extend**. The duration of your resource access is increased and a confirmation message will be shown.

***

### Request access again

If your access has expired, been revoked, or been rejected, you can request the same access again from one of the following locations.

{% tabs %}
{% tab title="Recent & Favorites" %}
Follow these steps to request access to resources or a bundle:

1. Under **Recent & Favorites** (**Home > My Access > Recent & Favorites**), click **Request again** for a specific request.
2. Enter a **Justification** explaining why you are resubmitting the request.
3. Click **Submit**. The request will appear with its [status](https://docs.google.com/document/d/1vgpOosyn8DI9sJwHSnCGgh0a2zYGSLkvVJcPxjhlhjk/edit?tab=t.vomzyg6wuyp8#heading=h.w8ykg0aeteu1) on the Messages tab.
   {% endtab %}

{% tab title="Messages" %}
Follow these steps to request access to resources or a bundle:

1. On the **Messages** tab, in the expired, revoked, rejected message, click **Request again**. A popup window appears.
2. Enter a **Justification** explaining why you are resubmitting the request.
3. Click **Submit**. The request will appear with its [status](#access-statuses) on the **Messages** tab.
   {% endtab %}
   {% endtabs %}

***

### View requests

You can view your open and closed requests from the **Messages** tab.

Follow this step to view your requests:

1. In a Slack channel, type */apono my requests*. A list of your active access requests and other requests from the last seven days will appear as a message on the **Messages** tab.

{% hint style="success" %}
You can view your last three requests under **Recent Requests** (**Home > My Access > Recent & Favorites**). Click **More details** to view more information. You can also mark a request as a [favorite](https://docs.apono.io/docs/favorites#slack).
{% endhint %}

***

### Revoke an access request

Follow these steps to revoke your access requests:

1. On the **Messages** tab, locate the open request.
2. Click **Revoke access** to remove your access to the resource. Your access will be revoked after the access duration has expired.

***

### Access Statuses

<table><thead><tr><th width="189">Status</th><th>Description</th></tr></thead><tbody><tr><td><strong>Pending Approval</strong></td><td>The request is waiting for the approver to approve or reject the request.</td></tr><tr><td><strong>Granting</strong></td><td>The request has been approved. Apono is provisioning the access.</td></tr><tr><td><strong>Active</strong></td><td><p>Access has been provisioned. You can access the resource.</p><p>If your access is approved and granted, you will receive a Slack message from Apono. You can use this information to access the requested resources.</p><p>Follow these steps to access the resource:</p><ol><li>Either from the message or under <strong>My Sessions</strong> (<strong>Home > My Access > My Sessions</strong>), click <strong>Access Details</strong>. The <strong>Access Details</strong> pop-up window appears.</li><li>Follow the instructions to access the resource.</li><li>Click <strong>Close</strong> to close the popup window.</li></ol></td></tr><tr><td><strong>Rejected</strong></td><td>The request has been rejected either automatically or by approvers.</td></tr><tr><td><strong>Revoking</strong></td><td>An admin has initiated removing your resource access.</td></tr><tr><td><strong>Revoked</strong></td><td>An admin has removed your resource access.</td></tr><tr><td><strong>Failed</strong></td><td><p>An error has occurred with your request. Contact your admin.</p><div data-gb-custom-block data-tag="hint" data-style="warning" class="hint hint-warning"><p>Requests pending approval for over 7 days become Failed automatically.</p></div></td></tr></tbody></table>