Requesting Access with Slack
Use the Apono Slack app to request access
We launched the Access Assistant MCP Server - request the access you need from your favorite AI Tool - Claude, Copilot, VSCode, and others. Learn more here.
If your admin has integrated Apono with Slack, you can use Slack to request, view, and receive permission to services, databases, and applications that are centrally managed through Apono.
Requesting access with Slack offers several benefits:
Streamline access requests to resources without navigating complex IT systems
Centralize access visibility to view pending approvals and current permissions
Improve security and compliance with centrally managed access
Enhance collaboration by enabling approvers to grant or deny requests directly in Slack
Prerequisites
Apono Account
Access to Apono You can verify that you have access by going to the Apono Portal or contacting your administrator to obtain a user account.
Access Flow Grantee
Inclusion in at least one access flow
Contact your administrator for more information.
Apono Slack
Apono Slack app installed in your Slack instance
Contact your administrator for more information.
Request new access
You can request new access from either the Find Access tab or with the Slack Apono command:
Use the Find Access tab when you know the resource or bundle you need. Search by keyword, then select a result to open a partially populated request form.
Use the Slack Apono app command to manually build a resource, app, or bundle request by entering the required details step by step.
Find Access tab
Follow these steps to request access to a resource or bundle:
In the Slack Apono app, click Home.
On the Find Access tab, begin typing the name of a resource or bundle in the search field. Matching resources and bundles appear.
If you are unable to find the resource through the keyword search, Apono Assist can help:
Click Ask Assistant. The Apono Assist panel opens and begins a conversation with your search query.
Continue the conversation with Apono Assist to complete your resource request.
Click Request next to a resource or bundle. A partially populated request form appears.
To complete the required fields for your request type, expand the relevant section below (Resource or Bundle) and follow the steps.
Resource
From the Request on Behalf of dropdown menu, select the individual to receive access. By default, your user profile is selected.
Select a Permission from the dropdown menu.
(If applicable) Select the Ticket Type associated with your request as defined in your organization’s ticketing system.
(If applicable) Enter the unique Ticket ID from your organization’s ticketing system to link the request to the tracked task.
Under Why do you need this access? enter a reason why you are requesting access to the resource.
A clear explanation helps approvers understand your request, speeds up approvals, and ensures the access can be audited later.
Bundle
(If applicable) Select the Ticket Type associated with your request as defined in your organization’s ticketing system.
(If applicable) Enter the unique Ticket ID from your organization’s ticketing system to link the request to the tracked task.
Under Why do you need this access? enter a reason why you are requesting access to the resource.
A clear explanation helps approvers understand your request, speeds up approvals, and ensures the access can be audited later.
Click Request. The request will appear with its status on the My Requests tab.
Slack App command
You can request access to specific resources or a bundle in Slack.
Need access? Just ask Apono Assist.
Describe your goal in plain language, and Apono Assist will suggest the right resources or access options.
If you prefer to select resources manually, follow the steps on the tabs below.
Follow these steps to request access to an integration:
In a Slack channel, type /apono request. The Request Access pop-up window appears.
You can also initiate a request from the Apono Slack app. On the Home tab, click Create New Request.
Select Single Request.
From the Request on behalf of dropdown menu, select the grantee.
If you have requested access for someone else, only the grantee will have access to the resource once the request has been approved.
From the Select integration dropdown menu, choose an integration.
From the Select resource type dropdown menu, select a resource type. The available options depend upon the selected integration.
Select one or several Resources. The available options depend upon the selected resource type.
Select a Permission. The available options depend upon the selected resources. You are only able to request permissions defined by your admin’s access flow.
Choose a Duration from the dropdown menu to set the access period.
Under Why do you need this access?, enter a reason why you are requesting access to the resource.
A clear explanation helps approvers understand your request, speeds up approvals, and ensures the access can be audited later.
When AI features are enabled for your account, Apono can help you improve and validate your justification.
Click Improve Justification. Apono revises your explanation based on the information you entered and checks whether you have:
Described the task you are working on
Explained why this level of access is required
Included a relevant ticket ID
When your justification meets a requirement, a green checkmark appears next to it.
You can also manually edit the justification and click Validate Justification to evaluate the current explanation.
(If applicable) Select the Ticket Type associated with your request as defined in your organization’s ticketing system.
(If applicable) Enter the unique Ticket ID from your organization’s ticketing system to link the request to the tracked task.
Click Submit. The request will appear with its status on the Messages tab.
Follow these steps to request access to a bundle:
In a Slack channel, type /apono request. The Request Access pop-up window appears.
You can also initiate a request from the Apono Slack app. On the Home tab, click Create New Request.
Select Bundle.
From the Request on behalf of dropdown menu, select the grantee.
If you have requested access for someone else, only the grantee will have access to the resource once the request has been approved.
From the Select bundle dropdown menu, select a bundle.
Please select one or more resources in the bundle.
By default, all resources are selected. You can select specific resources within a bundle:
In the field, enter the name of a resource.
Select one or several resources.
Choose a Duration from the dropdown menu to set the access period.
Under Why do you need this access?, enter a reason why you are requesting access to the resource.
A clear explanation helps approvers understand your request, speeds up approvals, and ensures the access can be audited later.
When AI features are enabled for your account, Apono can help you improve and validate your justification.
Click Improve Justification. Apono revises your explanation based on the information you entered and checks whether you have:
Described the task you are working on
Explained why this level of access is required
Included a relevant ticket ID
When your justification meets a requirement, a green checkmark appears next to it.
You can also manually edit the justification and click Validate Justification to evaluate the current explanation.
(If applicable) Select the Ticket Type associated with your request as defined in your organization’s ticketing system.
(If applicable) Enter the unique Ticket ID from your organization’s ticketing system to link the request to the tracked task.
Click Submit. The request will appear with its status on the Messages tab.
Follow these steps to request access through a favorites request:
In a Slack channel, type /apono favorites. A popup window appears.
You can also initiate a request from the Apono Slack app. On the Home tab, click Create New Request.
(Optional) In the row of a favorite request, click More Details to view its specifics on the Messages tab.
For a specific favorite request, click Select. The button will change to green.
Be mindful of the following:
You can only request one favorite at a time.
If a favorite request is not listed, click View All Favorites to open the Favorites tab in the Apono Portal.
Enter a Justification.
Click Submit. The request will appear with its status on the Messages tab.
Extend existing access duration
If the Extend option is enabled for an access request, it becomes active when your access is nearing expiration. After clicking the Extend Access button, the duration of your existing access is increased, based on settings defined by your administrator.
Extending access will not interrupt your work. You will not be prompted to do any of the following when extending access:
Re-authenticate with credentials or MFA
Create a new user
Start a new session
If this option is not available or you have reached the maximum number of extensions, you must submit a new access request to continue accessing the resource.
Follow these steps to extend access:
On the Messages tab, click Extend Access. The Extend this request? pop-up window appears.
You will also be tagged in a Slack message.
Click Extend. The duration of your resource access is increased and a confirmation message will be shown.
Request access again
If your access has expired, been revoked, or been rejected, you can request the same access again from one of the following locations.
Follow these steps to request access to resources or a bundle:
Under Recent & Favorites (Home > My Access > Recent & Favorites), click Request again for a specific request. A pop-up window appears.
Under Why do you need this access?, review the prefilled justification from your most recent request and revise it, if necessary.
Click Submit. The request will appear with its status on the Messages tab.
Follow these steps to request access to resources or a bundle:
On the Messages tab, in the expired, revoked, rejected message, click Request again. A pop-up window appears.
Under Why do you need this access?, review the prefilled justification from your most recent request and revise it, if necessary.
Click Submit. The request will appear with its status on the Messages tab.
View requests
You can view your open and closed requests from the Messages tab.
Follow this step to view your requests:
In a Slack channel, type /apono my requests. A list of your active access requests and other requests from the last seven days will appear as a message on the Messages tab.
You can view your last three requests under Recent Requests (Home > My Access > Recent & Favorites). Click More details to view more information. You can also mark a request as a favorite.
Revoke an access request
Follow these steps to revoke your access requests:
On the Messages tab, locate the open request.
Click Revoke access to remove your access to the resource. Your access will be revoked after the access duration has expired.
Access Statuses
Pending Approval
The request is waiting for the approver to approve or reject the request.
Granting
The request has been approved. Apono is provisioning the access.
Active
Access has been provisioned. You can access the resource.
If your access is approved and granted, you will receive a Slack message from Apono. You can use this information to access the requested resources.
Follow these steps to access the resource:
Either from the message or under My Sessions (Home > My Access > My Sessions), click Access Details. The Access Details pop-up window appears.
Follow the instructions to access the resource.
Click Close to close the popup window.
Rejected
The request has been rejected either automatically or by approvers.
Revoking
An admin has initiated removing your resource access.
Revoked
An admin has removed your resource access.
Failed
An error has occurred with your request. Contact your admin.
Requests pending approval for over 7 days become Failed automatically.
Last updated
Was this helpful?