Requesting Access with Slack

Use the Apono Slack app to request access

If your admin has integrated Apono with Slack, you can use Slack to request, view, and receive permission to services, databases, and applications that are centrally managed through Apono.

Requesting access with Slack offers several benefits:

• Streamline access requests to resources without navigating complex IT systems

• Centralize access visibility to view pending approvals and current permissions

• Improve security and compliance with centrally managed access

• Enhance collaboration by enabling approvers to grant or deny requests directly in Slack

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Prerequisites

Item	Description
Apono Account	Access to Apono You can verify that you have access by going to the Apono Portal or contacting your administrator to obtain a user account.
Access Flow Grantee	Inclusion in at least one access flow Contact your administrator for more information.
Apono Slack	Apono Slack app installed in your Slack instance Contact your administrator for more information.

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Request new access

You can request access to specific resources or a bundle in Slack.

Single Request

Single Request tab

Follow these steps to request access to an integration:

1. In a Slack channel, type /apono request. The Request Access popup window appears.

You can also initiate a request from the Apono Slack app. On the Home tab, click Create New Request.

1. Select Single Request.

2. From the Select integration dropdown menu, choose an integration.

3. From the Select resource type dropdown menu, select a resource type. The available options depend upon the selected integration.

4. Select one or several Resources. The available options depend upon the selected resource type.

5. Select a permission. The available options depend upon the selected resources. You are only able to request permissions defined by your admin’s access flow.

6. Enter the Duration (in hours) that you want to have access to the resource.

7. Enter a Justification explaining why you are requesting access to the resource.

8. Click Submit. The request will appear with its status on the Messages tab.

Bundle Request

Bundle Request tab

Follow these steps to request access to a bundle:

1. In a Slack channel, type /apono request. The Request Access popup window appears.

You can also initiate a request from the Apono Slack app. On the Home tab, click Create New Request.

1. From the Select bundle dropdown menu, select a bundle.

2. Please select one or more resources in the bundle.

By default all resources are selected. You can select specific resources within a bundle:

1. In the field, enter the name of a resource.

2. Select one or several resources.

1. Enter the Access duration (in hours) that you want to have access to the resource.

2. Enter a Justification explaining why you are requesting access to the resource.

3. Click Submit. The request will appear with its status on the Messages tab.

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Request access again

If your access has expired, been revoked, or been rejected, you can request the same access again from one of the following locations.

Recent & Favorites

Follow these steps to request access to resources or a bundle:

1. Under Recent & Favorites (Home > My Access > Recent & Favorites), click Request again for a specific request.

2. Enter a Justification explaining why you are resubmitting the request.

3. Click Submit. The request will appear with its status on the Messages tab.

Messages

Follow these steps to request access to resources or a bundle:

1. On the Messages tab, in the expired, revoked, rejected message, click Request again. A popup window appears.

2. Enter a Justification explaining why you are resubmitting the request.

3. Click Submit. The request will appear with its status on the Messages tab.

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View requests

You can view your open and closed requests from the Messages tab.

Follow this step to view your requests:

1. In a Slack channel, type /apono my requests. A list of your active access requests and other requests from the last seven days will appear as a message on the Messages tab.

You can view your last three requests under Recent Requests (Home > My Access > Recent & Favorites). Click More details to view more information. You can also mark a request as a favorite.

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Revoke an access request

Follow these steps to revoke your access requests:

1. On the Messages tab, locate the open request.

2. Click Revoke access to remove your access to the resource. Your access will be revoked after the access duration has expired.

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Access Statuses

Status	Description
Pending Approval	The request is waiting for the approver to approve or reject the request.
Granting	The request has been approved. Apono is provisioning the access.
Granted or Active	Access has been provisioned. You can access the resource. If your access is approved and granted, you will receive a Slack message from Apono. You can use this information to access the requested resources. Follow these steps to access the resource: Either from the message or under My Sessions (Home > My Access > My Sessions), click Access Details. The Access Details popup window appears. Follow the instructions to access the resource. Click Close to close the popup window.
Expired	The access duration has elapsed. Your access is revoked.
Rejected	The request has been rejected either automatically or by approvers.
Revoked	An admin has removed your resource access.
Failed	An error has occurred with your request. Contact your admin.