incident.io

Integrate with incident.io to manage access during on-call events

incident.io is an incident management platform that helps teams respond to, resolve, and learn from incidents.

Through this integration, Apono enables your on-call staff to securely request and manage access to resources with just-in-time permissions, ensuring only the right people have access at the right time during critical events.

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Prerequisite

Item	Description
incident.io Manage API keys permission	User account with permission to create and manage API keys

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Create an incident.io API key

Follow these steps to create a dedicated API key for Apono:

1. In the incident.io portal, from the side main navigation, click Settings > API keys. The API keys page appears.

2. Click + Add new. The Create API key panel opens.

3. Enter a Name for the API key.

4. Under Add permissions, select Read schedules.

5. Click Create. A new API key will be generated.

6. Copy and save the API key.

7. Click Done. The Create API key panel closes.

You can now integrate incident.io.

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Integrate incident.io

Incident.io tile

Follow these steps to complete the integration:

1. On the Catalog tab, click Incident.io. The Add Integration page appears.
2. Enter a unique, alphanumeric, user-friendly Integration Name. This name is used to identify the integration when constructing an access flow.

3. In the Secret Store section, under APONO, enter the incident.io Api Key.

4. Click Connect.

Usage

Now that you have completed this integration, you can use incident.io to define the grantee or approver in an access flow.

You can configure access flows using incident.io in the following ways.

Use	Example
Define a grantee	Allow the current on-call engineer to request access to specific resources Follow the guidance in these articles to use incident.io to define a grantee: Define permitted requestors (Self Serve Access Flows) Define permitted users (Automatic Access Flows)
Define an approver	Allow the current on-call engineer to approve access requests to specific resources Follow the guidance in this article to use incident.io to define a grantee: Set up custom approval (Self Serve Access Flows)